Where Is My Email from CBTBI?

We are aware that CBTBI members may not be receiving emails from the synagogue (messages with “@CBTBI.org” in the address). Rest assured, the problem is not on the CBTBI end. Email providers are getting increasingly protective of their users receiving spam, so much so that they are blocking legitimate messages or tagging them as spam. The biggest problem is that you don’t even realize you aren’t receiving legitimate email.

Our tech guru, Steve Kurtz, has put together a list of things you can do to reduce this problem:

  • Check your spam/junk folder. Most of the time, the missing email messages will be in there. If they are, tag messages as “Not Spam” or move them to the Inbox. The hope is that the email provider will learn that the email is not spam and will stop putting it there.
  • Many providers have a filter capability, whereby they will place messages in a predetermined folder based on the content of the message. If this is the case, set up a filter that says: “If it’s from a @CBTBI.org address, put this email in the Inbox.” Instructions for this vary from provider to provider. (Steve can help with this.)
  • CBTBI sends email two ways: Individual emails are sent directly from the CBTBI server.  Bulk emails, like the weekly news, are sent via Mailchimp, a separate email service.  This is important to note in the event you want to reach out to your email provider (below).
  • If the email cannot be found in Spam or Deleted/Trash mail folders, your provider (Comcast, Gmail, AOL, Verizon, Yahoo, etc.) is likely blocking it. You will need to contact your email provider to complain that you are not receiving emails from “@CBTBI.org” addresses and/or Mailchimp on behalf of CBTBI.
  • If all else fails, please feel free to contact Steve at info@cbtbi.org. He is happy to assist you with your email issues.

The Many Faces of CBTBI

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